Refund Policy

Business-owner review required: This editable starter is not legal advice. Replace every bracketed placeholder and have the final policy reviewed for the seller’s business, location, customers, and applicable law.

Because this is a downloadable digital product delivered immediately, purchases are generally final once download access has been provided. If you experience a duplicate charge, damaged file, missing delivery, or technical problem, contact support so the issue can be corrected.

When to contact support

Contact support@fromhomeplaybook.com promptly if you were charged twice, did not receive delivery, received a file that cannot be opened, or encounter a verified technical issue that support cannot correct. Include your order number and a description of the problem; never include card details.

Requests based on change of mind

Because access to a digital product cannot be returned in the same way as a physical item, change-of-mind requests are generally not approved after access has been provided. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

Approved refunds

Approved refunds are returned to the original payment method through Stripe. Bank processing times vary. Download entitlements may be disabled when an order is refunded.

Chargebacks

Please contact support first so the seller can investigate and correct a delivery, billing, or file issue. This does not waive any lawful dispute rights.